Transportation and Returns
- Transportation
Indian Food (indianfood.ro) provides the following delivery methods:
- SameDay, Delivery in 1-2 days, Delivery cost calculated based on order value, Free delivery for orders over 300 RON
- 0.00 RON - 300.00 RON → 20.00 RON
- 300.00 RON or more → 0.00 RON
- SameDay-EasyBox, Delivery in 1-2 days, Delivery cost calculated based on order value, Free delivery for orders over 300 RON
- 0.00 RON - 300.00 RON → 20.00 RON
- 300.00 RON or more → 0.00 RON
Delivery is carried out through the fast courier service. Our partner is SameDay. Detailed information about our partner and order delivery can be found on the website: https://sameday.ro/
Products are delivered nationwide through the SameDay fast courier service within 1-2 business days between 8:00 AM - 8:00 PM, from the moment the order is confirmed.
This timeframe may be subject to change due to reasons beyond our control. Therefore, under certain conditions, delivery may be delayed due to unfavorable influences beyond our or the carrier's control (unfavorable weather conditions, force majeure cases, customs procedures). The delivery time for the package may increase and vary between 5 - 10 business days.
No deliveries are made on Saturdays and Sundays.
On the day of package delivery, you will be notified via an SMS, which will also contain the phone number of the courier company's agent who will be delivering, and if you wish for a specific delivery time (e.g., after 12:00), you can try to contact the courier company's agent.
For our partner SameDay, delivery details and a valid phone number must be provided. In case the courier cannot deliver the package to the specified delivery address, the courier service employee will call to arrange a suitable date and time interval for you.
Thank you for your trust and loyalty!
Return of Product
Our goal is to satisfy each customer, and for this, we make constant efforts. We never compromise on quality, promises made (even electronically), and strongly believe in communication. However, if you are not satisfied with the purchased products, you can return them, and we will refund the value of your order.
According to the law: The consumer has the right to notify the merchant in writing that they are waiving the purchase without penalties and without stating a reason, within 10 working days of receiving the product.
Customers of indianfood.ro can return purchased products under the conditions provided by the law, in the original intact packaging (undamaged in any way, stained, folded, torn, underlined, etc.), within 10 working days from receipt, without penalties and without requiring customers to state any reason.
The return of products will be at the customer's expense, using the same transport service used for shipping. We, at indianfood.ro, commit to refund the order value within a maximum of 30 days from the date of written termination of the contract or order (which is considered a contract). Please note that the refunded amount and return conditions do not include transportation costs.